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High
Customer
Satisfaction
Index (CSI)
levels must
be met and
maintained,
according to
surveys
conducted
annually by
Customer
Research,
Inc. - a
company that
has
specialized
in market
research for
the
automotive
industry
since 1967.
Customer
Research,
Inc. will
utilize the
methodologies
developed on
behalf of
the
CertifiedFirst™
Network by
one of the
nation's
foremost
customer
satisfaction
authorities.
Approved
repair
centers in
the
CertifiedFirst™
Network like
ours must
continually
meet high
standards
for customer
satisfaction,
as measured
by Customer
Research,
Inc., an
independent
research
firm.
Request a
Repair
Reservation
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